Officcino - Privacy Policy
Last updated: March 14, 2026
1. Introduction
Officcino ("we", "our", "us") is a premium hot drinks ordering service that allows customers to browse our menu, top up their digital wallet, and place orders seamlessly through WhatsApp. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our service.
By using the Officcino WhatsApp bot, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you use Officcino, we collect the following information:
- Phone Number: Your WhatsApp phone number, used to identify your account and communicate with you.
- Order History: Details of the hot drinks you have ordered, including item names, prices, and timestamps.
- Wallet Balance: Your prepaid digital wallet balance used for placing orders.
- Transaction Records: Records of wallet top-ups and order payments for accounting and dispute resolution.
- Payment Information: Payment transactions are processed securely through Stripe. We do not store, process, or have access to your credit/debit card details, bank account numbers, or other financial instrument data. All payment data is handled directly by Stripe in compliance with PCI DSS standards.
3. How We Use Your Information
We use your information solely for the following purposes:
- To create and manage your Officcino account.
- To process and fulfill your hot drink orders.
- To manage your digital wallet balance and process top-up transactions.
- To send you order confirmations, payment receipts, and wallet updates via WhatsApp.
- To maintain transaction records for accounting and customer support.
- To improve our menu offerings and overall service quality.
4. Data Storage and Security
Your data is stored securely on our servers with the following safeguards:
- All communications between you and our service are encrypted via WhatsApp's end-to-end encryption.
- Payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor.
- We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Access to customer data is restricted to authorized personnel only.
5. Third-Party Services
We rely on the following third-party services to operate Officcino:
- WhatsApp (Meta Platforms): For messaging and customer interaction. Your use of WhatsApp is subject to WhatsApp's Privacy Policy.
- Stripe: For secure payment processing and wallet top-ups. Your payment data is subject to Stripe's Privacy Policy.
We do not share your personal information with any other third parties.
6. Data Sharing
We do not sell, trade, rent, or otherwise disclose your personal information to third parties for marketing or any other purposes. We only share the minimum necessary data with the service providers listed above to operate our service.
7. Data Retention
We retain your account information and order history for as long as your account remains active. Transaction records may be retained for up to 2 years for accounting and legal compliance purposes. You may request deletion of your data at any time by contacting us (see Section 9 below).
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your account and all associated data.
- Portability: Request your data in a structured, machine-readable format.
- Withdrawal of Consent: Withdraw consent at any time by stopping use of our service or contacting us directly.
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy at this URL. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: